Our skincare brand was created with a simple goal: to make skincare that helps people feel confident in their own skin. We believe skincare should be simple, effective, and made with care. Every product we offer is designed to support healthy, balanced skin while fitting easily into your daily routine.

We focus on creating products that are thoughtfully developed and carefully selected to help nourish, hydrate, and protect the skin. Our mission is to provide skincare that people can trust and enjoy using every day.

Quality is important to us. We aim to offer products that are made with ingredients chosen for their benefits and performance, while keeping our formulas approachable and easy to use for all skin types.

At the heart of our brand is the belief that skincare is more than just products—it is a form of self-care. We are committed to helping our customers feel comfortable, confident, and supported on their skincare journey.

Thank you for being part of our community and for trusting us with your skincare routine.

SHIPPING POLICY

NAI SKN / Silent Chaos — Shipping Policy

We aim to process and deliver your order as efficiently as possible.

Processing Time
Orders are processed within 14 business days (excluding weekends and holidays).

Pre-Orders
Some products may be sold as pre-order items. By placing a pre-order, you agree:

• Estimated shipping timeframe: 4–6 weeks from purchase date
• Production begins after your order is placed
• Orders may ship sooner, but timelines are not guaranteed

If your order contains both in-stock and pre-order items, the entire order will ship once all items are ready.

Shipping Time Estimates

• United States: 14 business days
• Canada: 14 business days
• International: 14 business days

Shipping times are estimates and not guaranteed.

Shipping Rates
Shipping costs are calculated at checkout.

Customs, Duties & Taxes
International orders may be subject to import duties, taxes, or customs fees. These charges are the responsibility of the customer.

Incorrect Address Disclaimer
Customers are responsible for entering the correct shipping address. We are not responsible for orders shipped to incorrect addresses provided at checkout.

Lost or Delayed Packages
Once an order is handed to the carrier, we are not responsible for shipping delays. If your package is lost, please contact us and we will assist where possible.

RETURN & REFUND POLICY

All Sales Final Policy

Due to the nature of our products, all sales are final.

We do not accept returns, refunds, or exchanges for:

• Skincare products
• Opened or used items
• Limited edition items
• Blind box purchases

Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 48 hours of delivery at:

support@naiskn.com

Include:

• Order number
• Clear photos of the item and packaging

If approved, we will offer a replacement or store credit at our discretion.

Order Changes & Cancellations
Orders cannot be changed or canceled once placed.

TERMS OF SERVICE

Terms of Service

By accessing and purchasing from our website, you agree to the following terms:

Product Information
We strive to ensure all product descriptions and pricing are accurate. However, we do not guarantee that all information is error-free.

Product Use Disclaimer
Our products are cosmetic in nature and are not intended to diagnose, treat, cure, or prevent any disease.

Individual results may vary.

Limitation of Liability
We are not responsible for any adverse reactions, misuse of products, or damages resulting from use.

Customers are responsible for reviewing ingredient lists and performing patch tests where appropriate.

Pricing & Availability
Prices and product availability are subject to change without notice.

We reserve the right to limit quantities or cancel orders at our discretion.

 PRIVACY POLICY

Privacy Policy

We value your privacy and are committed to protecting your personal information.

Information We Collect

• Name
• Email address
• Billing and shipping address
• Payment details (processed securely via Shopify)

How We Use Your Information

• To process and fulfill orders
• To communicate with you
• To improve our services

Data Security
Your data is securely processed through Shopify and trusted third-party providers.

We do not sell or rent your personal information.

Marketing Communications
You may receive marketing emails from us. You can unsubscribe at any time.

 PRE-ORDER POLICY

Pre-Order Terms

By purchasing a pre-order item, you acknowledge:

• Estimated shipping timeframe: 4–6 weeks
• Production begins after order confirmation
• Delays may occur due to manufacturing or shipping factors
• Orders will ship once all items are available

All pre-order purchases are final sale.

Disclaimer:
These products are cosmetic and intended for external use only. They are not intended to diagnose, treat, cure, or prevent any medical condition. Results may vary. Always review ingredients and perform a patch test before use.